Return and Shipping Policies


A strict no-refund policy applies to all products unless the condition of the purchased item differs from the advertised description.

Please ensure you choose sizes carefully, as we are unable to guarantee stock availability in some cases.

Exchange for a different size is allowed when approved by the 1 SOLE team via email, this is subject to availability only.

1 SOLE needs to be notified within:

- 7 days of item arrival

- The product must be in the exact same condition as it was when received. This includes: This includes: No, damage, original tags must be attached, 1 SOLE authenticity tag MUST be attached, no creases as a result of wear, no sole wear or debris (for sneakers), original packaging included. Any sneakers provided with extra laces/accessories must also be included and must be shipped inside a shipping box, not a satchel.

In the circumstance the item does differ from the advertised
description, 1 SOLE will offer a store credit for a future purchase only on
1SOLEAU web store.

We only stock 100% Authentic products. If any item which has passed our double authentication checks is deemed inauthentic, we will provide you with a full refund.

If you have any sizing concerns, please do not hesitate to contact our friendly team at or alternatively you can direct message us on Instagram @1sole_au

Returns and Support email:


All local shipments are shipped with Australia Post. Customers will be provided with a tracking number shortly after their purchase.

1-3 business days in most cases but this can take up to business days depending on stock allocations at the time of ordering.

If you have any questions about your order, please feel free to email our friendly team quoting your order number to

Your order can take anywhere between 1-5 business days to arrive to destination, subject to variation based on unforeseen circumstances out of our control.